Do we want to deal with screens, algorithms and robots?
SCREENS CONCENTRATE AND DISPERSE OUR ATTENTION
The algorithms that regulate artificial intelligence help in routine operations, not only simple, but also complex, so much so that they exceed the capabilities of a human.
Voice searches are based on listening comprehension and are able to respond in the same way.
The virtual assistants at home, home automation tasks performed like faisal hills plot for sale.
The chatbots channel the doubts of online users and propose logical answers to improve navigation or attend wing doubts about the service and / or product of the company on the web.
Big data analysis is possible using mathematical operations that tend to infinity.
We are getting used to screen-dominated communication, where the interaction is asynchronous*. It seems comfortable and does not bother us, neither for the receiver nor for the sender.
Immediate leisure fits in your pocket like ichs town location and is activated by our fingerprint or facial recognition.
Smartphones provide us with all the existing information and concentrate all our personal information.
In schools, books are replaced by tablets, in public organizations, information staff, by ticket vending machines.
HUMAN CONTACT IS BECOMING A LUXURY ASSET
Technology is cheap. That is why in more and more schools, tablets and laptops are used.
So we all have a smartphone and wifi connection at home.
Any place that fits on a screen (a college class, a medical center) reduces your costs. Any activity that can be carried out on a screen is cheaper (home delivery, vehicle rental service with driver).
The texture of life is being transferred to a fine crystal, which is what captures our experiences.
Humans are an expensive resource, which is becoming less accessible (the luxurification of human engagement).
The rich can pay for it and for that reason, not depending on mobile devices and screens, is a symbol of social status for this segment of the population.
Rich people want their children to be educated in free technology centers.
The interaction with other human beings at university town islamabad
, helps improve the ability to understand, empathy, relate and connect with another person.
That ability will be differential in a world in which a large part of people have succumbed to easy technology for activities such as reading or traveling.
Companies offer services and products that are purchased and consumed by people , who in turn want to enjoy special experiences, to feel well cared for, to belong to a brand in which people understand, entertain and satisfy them.
Companies want to have satisfied customers , who pride themselves on being satisfied , who leave positive comments and transmit that feeling of positive experience to other people.
The Robot Zora, an experiment for the care of the elderly, at the Jouarre Hospital (source The New York Times)
DOES TECHNOLOGY OVERDOSE MAKE US DUMB?
According to a study on the influence of smartphones, tablets and screens on brain development, children who spend more than 2 hours a day looking at a screen achieve worse results in language and comprehension tests.
In adults, other studies find an association between screen time and depression.
Do we want a future dominated by machines?
Or do we want to be accompanied by the people we love in place we love like park view?
Do we want to be able to decide with whom to spend time or will we let the algorithms give us what they consider necessary for our “profile”?
Without the necessary social learning , we will lose the essence of the human being, which is to relate to other people.
According to a Harvard study , when we meet another person, we immediately ask ourselves 2 questions, unconsciously (or not so much, if it is the professional field):
Can I trust this person?
Does he deserve my respect?
In dealing with another person, especially if we seek professional treatment, what we seek is warmth and competent ; that is, that he understands us, that with his attitude he supports us and offers solutions, because he has experience and with his aptitude he will offer us a quality service.
IN SEARCH OF BALANCE BOT - HUMAN
The real estate online agencies are gaining ground, with its lower cost proposal, based on the use of technology that cheapens the process.
It really is an understatement, since it is about providing the client (owner who wants to sell their home) with technological tools so that their self-management (because the client does it) is more comfortable.
Among the advantages of the online agency system, we find:
Calendar for appointment management : a personalized Google Calendar for you to note when visits are to be made, which you as a client must check, confirm and attend.
Direct negotiation from individual to individual : here the technology has not yet refuted objections from the other party and argued value propositions by the other, so it is better that the client itself be the one who bears the weight of the negotiating process.
It helps with the monitoring of visits and offers : since the client records the visits in the calendar, it also records how they have gone and if the buyer has transmitted a purchase offer.
They are companies that apply technology to their procedures , which also know how to transmit their strengths and transform weaknesses into opportunities for the client.
Their communication is based on a mix of technology and humane treatment ; The first is provided by online agencies, the second by the client himself (who better than him to manage his property).
Let's learn from this technology / human relationship , to take advantage of computerized systems and enhance the fact that a person-to-person service is offered, which is more expensive than robotized, but totally necessary when trust and relationship come into play .
* asynchronous communication: that established between people in a deferred manner over time, that is, when there is no temporal coincidence.
Apply a correct mix of automation and humane treatment in your company's relationship with customers.
Communicate clearly what you offer and the benefits that your current clients obtain than the services of your company and how they are carried out by workers (human and technological systems).
